Tactical IT &
Network Infrastructure.

Service terms

Our service agreement

These terms apply to every job Wire Wave Solutions does for you. You agree to them when you tick the box on the request form, or when you approve the work on site. They are written in plain language so you know what to expect before we start.

1. Back up your data first

Before we work on a computer, laptop, phone, tablet, server or storage device, please back up anything you cannot lose. If you cannot, ask us - backup is a service we offer. Computers often come to us because a part is already failing. An old, worn or failing hard drive, SSD, memory card, battery or board can stop working during testing or repair even when it is handled with care.

We are not responsible for data loss, or for a device or part that fails, when the cause is its age, wear, an existing fault, earlier damage, malware, or data that was not backed up.

2. Older and already-failing equipment

We tell you what we find and what we recommend. Some equipment cannot be repaired, or is not worth repairing, and replacement parts may not be available. A diagnostic fee covers the time spent finding the problem, even if you decide not to go ahead with the repair. We always ask before doing work that costs more than the price we gave you.

3. Drilling, cabling and mounting

You, or the person who lets us in, choose or approve where we drill, cut, run cable, mount equipment or dig. Please tell us about anything hidden in that area: electrical wiring, water or gas pipes, in-floor heating, alarm or phone lines, septic or irrigation lines, or structural parts. We check what we can see and work carefully, but we cannot see inside walls, floors, ceilings or the ground.

We are not responsible for damage to hidden items in a spot you chose, approved or pointed out when we were not told about them, or for the patching and painting of holes that the job needs unless it is included in your quote. If you rent, you confirm that the owner allows the work. Buried cable needs free utility locates (Ontario One Call) before anyone digs.

4. Events outside our control

We are not responsible for delays, damage or losses caused by events we cannot control, such as storms, lightning, power surges and outages, floods, fire, extreme weather, internet provider outages, supplier delays, or government orders. Surge protection and battery backup (UPS) are strongly recommended for network and computer equipment.

5. Internet providers, software and other companies

Your internet provider, software makers, cloud services and equipment makers control their own services, prices, licences and outages. We help you work with them, but we are not responsible for their service, their changes or their decisions.

6. Access and passwords

You confirm that you own the equipment and accounts we work on, or have permission to let us work on them. Share passwords with the technician in person or by phone, never in the online form, and change them after the job if you wish.

7. Prices, deposit and payment

Website prices are estimates. We confirm the price before work starts. Once we accept a job, a deposit of one-third of the total is needed to book it, and the rest is due when the work is done. You get a written invoice for every job.

8. Our guarantee and its limits

Our workmanship is guaranteed for 30 days. If something we did is not right, tell us and we will fix it at no charge. Where the law allows, our total responsibility for a job is limited to fixing our work or refunding what you paid for that job, and we are not responsible for indirect losses such as lost business, lost income or lost data.

9. Your rights

Nothing in these terms takes away rights you have under Ontario law, including the Consumer Protection Act. If any part of these terms cannot apply, the rest still does.

Questions about these terms? Call 519-397-0591.

Last updated: September 2026